“I've been a storage customer for years and have had nothing but awesome experiences. Vinfolio staff bend over backwards to make everything work right and I have never had an issue moving around hundreds of bottles. They’ve been amazingly easy to work with and their pickup service from Napa/Sonoma and Bay area retailers has worked great for me.
I also have nothing but good things to say about buying wine from Vinfolio and since their wine store is fully integrated with their inventory and storage, it saves me shipping charges. Overall, service is awesome.”
- Chris H.
"Vinfolio's customer service is clearly superb and I give them high marks for that. That factor will always make Vinfolio my preferred online wine store, all other things being equal."
- Ron A.
"Thank you for the prompt response which is really a pleasant surprise. In this day and age I just didn't expect such good customer service. I just want you to know how impressed I am with Vinfolio which really has shown a commitment to fine wine and those that appreciate it. It makes buying wine more enjoyable, especially rare wine, knowing there is someone working to ensure the quality of the wine. I will be letting all my fellow wine connoisseurs know about your service and look forward to buying many times in the future with your store."
- Jamie S. Sacramento, CA
"This place keeps getting better and better. Great website and service, very good prices and interesting wine. Lots of other services are offered, too. Just this week, they (on their own) held shipment of some wine to me because it's warm in S. California. Sent me an email telling me this and offering that, if I wanted, they'd ship anyway - gave me several options. This is great service."
- Alan W.
"I can't speak highly enough about Vinfolio. Their system is the best, easiest to use of all the ones I've seen. The database is very valuable with prices, ratings, tasting notes, pictures of labels, etc. Their prices for wine are very competitive."
- Fred C.
"I've done business with many retailers over the years and I would rate Vinfolio right at the top. Doug's reviews are fantastic. The daily newsletters often introduce wines or regions that I'm interested in exploring. Combine that with responsive customer service and a comprehensive list of services including VinCellar, storage, private buying, ... and you have a winning service.
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- Hal H.
"I am really pleased with the service I get from Vinfolio. I know that I only have about 150 bottles, but you treat me as if I had 10,000. I know I can get wine from a lot of different sources - but I'm a Vinfolio customer for life because of the service. "
- Steve Y.
"The Vinfolio team was incredibly responsive and thorough, precisely inventorying and organizing our cellar by region, varietal and format. They were in and out before we knew it and Jeannie's web training was excellent. Before we hunted and pecked for a bottle wine not knowing what we had. Now we simply click and view our entire cellar online and know exactly where each bottle is. The best feature is sorting by scores or drink by date so we don't miss a special bottle. Their wine buying service is easy and fast and seamlessly allows us to replace or supplement any wines we enjoy from the cellar. After twelve years of collecting, we finally know how and when to enjoy our wine thanks to Vinfolio."
- Kurt V.
"Everything at Vinfolio is top notch, from the great selection of favorites and rarities, to the simplicity and elegance of their ordering process, all the way to the classiness and timeliness of their delivery services. I find that I buy a growing percentage of my high- end wines here because I can trust not only the provenance, but every process down the line that brings it to my cellar. A great company."
- Michael L. San Francisco, CA
"Vinfolio is a superb solution for anyone who is serious about wine. Their service, the cellar management software and the access they provide to hard-to-find wines is unmatched in my experience. Whether you're interested in California cult, new producers, La Mouline, DRC or great values from Chile, they can help. Vinfolio is terrific!"
- Kip S.
"My experience with Vinfolio has been excellent. They have been able to source and find for me particular wines and vintages that I cannot find elsewhere and delivered at a fair and reasonable price."
- Paul S. Atlanta, GA
"Consolidated accurate inventory data from four locations at your fingertips. Fantastic!"
- Jim S. San Francisco, CA
"There are several things I really enjoy about Vinfolio and here are a few. One: I love the access to my cellar anywhere in the world. If I happen to be somewhere buying wine I can see what I currently have. It gives me great flexibility in my purchases. Two: every invoice I receive gets sent to Vinfolio and the wines I purchase are automatically entered into my cellar collection, including a PDF file of the invoice. Also, the "Prearrivals" section lets me keep track of what's coming in, and to occasionally call my suppliers and inquire about a purchase I may have made several months earlier and probably have forgotten I bought the wine! Three: Now that my 5,000 bottle cellar is full, several future purchases I make are easily stored in your warehouse facility. Four: I enjoy receiving offers of a lot of wines that are hard to come by."
- Reed D. Phoenix, AZ
"Vinfolio has always exceeded my expectations regarding service, selection and knowledge. I am particularly pleased with my representative, Phil, who I followed from his previous job because he is attentive to my needs and is pro-active about meeting them. 100 points, 5 stars, 3 wine glasses--all in all a perfect score!"
- Andy C. Seattle, WA
"I really do appreciate the great customer service that Vinfolio offers."
- Adam K.
"Your responsiveness and assistance will definitely keep me interested in future purchases from Vinfolio."
- Bill D.
"I can't imagine that ANY wine inventory system is superior to Vinfolio's."
- Murray G.
"Vinfolio's portfolio of services makes it a must-have for any wine enthusiast. Keep the great wine coming!"
- Howard L. San Francisco, CA
"I am a big fan and a frequent customer of Vinfolio. I simply don't go anywhere else to buy wine. The service is simple, intuitive and easy to use, helping me to easily manage my wine collection and also discover new, interesting wines that I haven't been able to find anywhere else. And their service is impeccable."
- Michael J.
"I became aware of Vinfolio about a year ago, as a new wine collector. Vinfolio's services including, cellar management software; cellaring, and wine offers have been amazing. Most important to me, the experience has been easy and fun. Vinfolio software cellar analysis has helped me to make better purchasing decisions and to more accurately value my collection. Earlier this year, I visited Vinfolio in San Francisco and met Philip Bohorfoush, Client Services Executive. Phillip impressed me as someone who is passionate about wine and cares about Vinfolio's customer's experience."
- Conrad K. Washington, DC
"I have been a Vinfolio customer since July 2004, when the Vinfolio team packed and stored my entire cellar as I moved into a house without a proper wine cellar. Since that time, the Vinfolio storage service has changed the way I think about my wine cellar. With Vinfolio, I am certain that what I think I have in my cellar is actually in my cellar. Having attempted to track inventory in a home wine cellar, I can attest to frustration with the tedious nature of the chore as well as the difficulty in maintaining accurate cellar information.
Vinfolio's other services should not be overshadowed by their excellent storage and inventory offerings. I am extremely happy with their wine offerings. Vinfolio presents a great breadth of wines, selected with thoughtful discrimination, priced in a very fair manner. The Vinfolio selling service has been extremely helpful to me. All collectors find themselves, at times, with a need to rebalance their cellars. Vinfolio makes it very easy to confidently and conveniently sell portions of your cellar.
Finally, a strong customer service philosophy pervades the entire organization. My client service executive, Phil Bohorfoush, is constantly vigilant for wines that might be of interest to me. Whenever I wish to have wines transferred from Vinfolio to my home or club, Vinfolio's response is quick and the delivery absolutely accurate."
I would encourage anyone who considers their wine collection an important asset to seriously evaluate all that Vinfolio has to offer."
- Joe S. San Francisco, CA
"I have been a user of Vinfolio's storage, buying, and selling services for the past 3 months. The service level is not only incredibly professional, it is incredibly useful. Thus far, they have successfully moved over 2000 bottles into VinCellar, bought over 80 bottles from my cellar, sold me over 60 bottles from their inventory, and picked up countless bottles at Napa and Sonoma wineries. Their pickup service from wineries will save me over $1000 per year in shipping charges as well as giving me the peace of mind that the wines are transported properly in their refrigerated van. The ability to monetize certain bottles, diversify a cellar, and receive high quality storage and service makes Vinfolio a must have for any passionate wine drinker.
The customer service I have received with Vinfolio is levels ahead of the competition.
In the last year with purchases ranging between 8 or so stores, Vinfolio takes the top spot with their amazing level of customer service, selection, and detailed notes which are all written in house. Bravo, it's been a pleasure!"
- Jamie K. San Francisco
"I just wanted to take a minute to say thank you! I really appreciate all of the help and guidance you provide as I work toward building a balanced cellar of fine wine.
Not only do I appreciate that you continuously find and recommend great wines (frequently before the rest of the world knows about them so I can actually purchase them), but I also appreciate that you properly transport, inventory, and store them for me until the appropriate climate arrives and I can have them shipped to my home cellar.
I have also come to really appreciate the software tools you provide me to help manage my cellar. I have fully transitioned to solely utilizing Vinfolio's cellar management software for my complete collection of wine including pre-arrivals and futures, regardless of where it is purchased from or cellared. I enjoy the access to professional reviews, cellar analysis tools, recommended drink dates, reports, and various other tools that help me stay on top of a continuously growing collection.
All of this is consistently done with the highest level of customer service. It is really a pleasure working with all of you."
- Rick J.
"My travel and work schedule makes Vinfolio ideal. I can purchase wine from my laptop, store it at their facility and later arrange to have it shipped when I know I'll be home."
-Adam G.
"With Vinfolio, I now understand why my wife keeps on buying shoes."
- V-Nee Y. San Francisco, CA & Hong Kong
