Frequently asked questions
Your wine
When is my wine available?
Your in-stock wine purchases
In-stock orders placed before noon Pacific time on a business day will be available for shipment or pick up at the Napa facility by 3 pm the same day and available for pick up at the San Francisco facility from 5pm to 8pm. In-stock orders placed after noon on any day will be available for pick up the next business day in Napa at 3 pm or in San Francisco at 5pm.
Your wine in our San Francisco storage facility
- For 12 or fewer unique wines, requests received by noon on a business day will be available for shipment or warehouse pick-up by 3pm the following business day.
- For more than 12 unique wines, 2 or more business days notice is required for shipment or warehouse pick-up.
- If you would like to have your wine delivered, requests must be made two business days in advance of requested delivery date.
Your wine on pre-arrival
YYou may check the wine you have on pre-arrival by going to your VinCellar account and clicking on the pre-arrival tab. Each wine ordered from Vinfolio has an estimated date of arrival. Occasionally, logistical delays beyond our control occur which push the actual delivery date beyond these original estimates. Your wine is guaranteed (read our
125% pre-arrival delivery guarantee)
but please feel free to call Customer Service if you have questions. Once it arrives it is added to storage automatically and you are notified by email.